ZenBasket FAQ

You may elect to cancel your ZenBasket subscription at any time with at least 30 days written notice prior to the next billable period. Note, early termination prior to the end of the then-current term does NOT entitle your business to any refund for the remainder of the term. See our Terms of Use for further details. We encourage you to download all of your data prior to the effective date of termination. Thereafter, your data will no longer be accessible. As of your effective date of termination, we will delete your website. Unfortunately, your website is non-transferrable – it is not possible to move a website subscription from one site to another.

However, you can export certain content from your website into a *.XML file that may be useful if you elect to build a new website (e.g. WordPress or another Content Management System). Note many features and capabilities native in the website will not transfer (including SEO, navigation, the Store, etc.), so plan ahead to design a completely new site. While your termination of the ZenBasket subscription will end your use of your website and commerce capabilities, you will still be liable for any third-party subscriptions that you may have integrated – including your Stripe, Square, Avalara, TaxJar, Postmates, Shippo, or others.

You own your URL (www.yourbusiness.com), in the same way, you own your phone number. For example, if you move houses, you can keep your phone number. Our team does the work to move your domain from your current (old) website and transfer it to your new custom-built website (with ZenBasket). We also make sure that you keep any custom emails you may have (seller@yourbusiness.com), and work to transfer any accrued search engine optimization (SEO). We also connect powerful analytics tools to your website to track your web traffic over time. This allows us to audit your website performance, and make adjustments if need be, to optimize your site for better buyer conversion.

Yes! We can help you set up a branded website that can integrate with your existing website, social properties, email, and newsletters. If you’re looking to up-level your website (a design lift) or want a new website, we recommend our ZenBasket Premium or ZenBasket Premium Plus plans. In either case, we can work with your existing website, or build you a new one.

All payments are managed directly by our processors—Stripe and Square. Monies are deposited directly into your bank account—ZenBasket never takes possession of your funds. Timing can range from 24 to 48 hours. If you are deemed a credit risk, in some cases the Issuing Bank may hold funds longer until your volume increases. As your volume increases and credit risk decreases, your payment timeframe will shorten. Payments are deposited in batches on a rolling basis.

No. Each seller on the ZenBasket platform is responsible for collecting and remitting taxes to their respective taxing authorities on gross sales. The tax regimes vary dramatically from state to state (and county-to-county) based on the products, categories, and how a sale is consummated. Given the complexity of the city, county, state, and federal tax regimes (and the high degree of variation from state to state). We do offer integration to Avalara or TaxJar, which inputs tax amounts into the shopping experience and provides a tax filing service to Sellers. Note, you will need to sign-up for a separate Avalara or TaxJar account for this service to be available for your business.

While a few states do permit Sellers to pass on credit card fees, the vast majority of states do not. Further, the card issuers also implement additional restrictions for the use of their card brands (e.g. AMEX, Mastercard, VISA). To comply, credit card fees through ZenBasket are paid by the Sellers.

No! ZenBasket does not take any percentage of your gross sales. It is your products, your sweat equity, your customers, your brand—and your money!

No! We do not mark up the prices of your products, and we do not take any % of your sales. Buyers do not pay any service or member fees. Sellers list their prices and Buyers pay the listed price.

Customers will “Sign Up” to manage their profile and order history. There is no cost for customers to sign up. Your customers can pay online with credit card (Visa, Mastercard, Discover, JCP, and American Express). Money is processed and then deposited directly into your account (we never take possession or delay your payments). Your customers can also place orders (shop) and choose ‘pay by cash or paper check upon delivery’. Collecting paper checks or cash for payment is the responsibility of the Seller. Your business is responsible to pay 2.9% fee for credit card payments. Sellers can offer customers (unlimited) pickup, direct delivery (option to add delivery fees) and / or shipping options. You can determine if Shipping fees are based on weight and / or price; fees vary based on shipping options (via Shippo).

Yes, there is a one-time setup fee applied based on the plan you select. This cost relates directly to the work needed to configure your account. See our Pricing Overview for more specific details and features offered with each plan, including one-time setup fees that range from $99 to $399 depending on your Subscription plan.

You can Sign Up directly online—create an account (email and password), then choose the plan that works best for your business. A ZenBasket representative will contact you and discuss the next steps for providing the various information and images needed to create your website and ensure it reflects the personality of your brand. With ZenBasket Premium or ZenBasket Premium Plus, an account executive is assigned to your account. They will work with you to get the most of the web analytics and dashboard capabilities to develop and plan promotions.

Not at all! We can typically build and launch your webstore in days (depending on how quickly you give us information!) – and integrate easy ordering from your business across web, social, email and newsletter channels. At that point you can start invoicing customers and / or customers can begin ordering on their own! For ZenBasket Premium and ZenBasket Premium Plus plans we work with you to customize email/newsletter communications and setup additional supporting web pages in parallel over the next 4 weeks.

All of our pricing is transparent and published on the web at Plans & Pricing. Pricing varies based on the plan that makes the most sense for your business! From $29.99 to $129.99 per month. One-time setup fees range from $100 to $400

Sellers use ZenBasket to save time, increase orders, and promote their brand, by offering customers a consistent, convenient buying experience – with real-time inventory – across all digital channels (web, mobile, social & email). We help you give your customers the simple, online experience they have come to expect. Customers can order whenever they want, and Sellers can readily manage all sales, fulfillment and marketing through a simple online interface.

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